What worked
Anchoring on real employee jobs-to-be-done kept scope honest in a huge surface area.
Enterprise PortalEmployee Experience
Orbit
Verizon Web Portal
- Role
- Product Designer
- Tools
- Figma · Figjam
01 — Problem
The friction we needed to solve.
Employees couldn't find policies, requests and tools spread across legacy systems — productivity and trust suffered.
02 — Product Design Framework
From product problem to validated experience.
A practical product design process that turns research into clear, useful and measurable experiences. Expand to see the thinking.
- 1User interviews, observations and existing-product review.
- 2The people, goals and constraints behind the product problem.
- 3Patterns from research that shaped the opportunity space.
03 — Product Design Impact
Design decisions, measured.
Research, usability and outcome signals that show how product design moved the work forward.
Research Participants
5
Usability Testing
5
Confidence Rating
4.5 / 5
Business Impact
Metric to be validated
Task Completion
Metric to be validated
Metrics marked “to be validated” are pending live measurement.
04 — Design Engineering
How the work came together.
- 01Research
- 02Journey Mapping
- 03Wireframes
- 04Information Architecture
- 05UI Exploration
- 06Design System
- 07Prototype
- 08Usability Testing
- 09Iteration
- 10Final Design
05 — STAR
Scan in 30 seconds.
situation
A fragmented system made everyday employee tasks slow and frustrating.
task
Reimagine discoverability, search and the top employee workflows.
action
Ran diary studies, rebuilt IA, designed personalised home, search and requests, partnered with engineering on rollout.
result
A single trusted portal that streamlined daily workflows for thousands of employees.
06 — Before & After
What changed for users.
Before
- Siloed systems
- Poor search
- No personalisation
After
- Unified home
- Smart search
- Role-aware surfaces
07 — Final Screens
The shipped design.
Prototype walkthrough
Orbit - Web Portal
Prototype walkthrough
Orbit - Web Portal
Prototype walkthrough
Orbit - Web Portal
Orbit - Web Portal
Orbit - Web Portal
08 — Learnings
What I'd take into the next one.
What I'd improve
Earlier executive alignment on IA would shorten rollout cycles.
Future opportunities
Layer in proactive nudges and integrations with HR systems.
Next steps
Want the long version of Orbit?
Happy to walk through process, decisions and trade-offs in detail — say hello and I'll send a deep-dive.
Next Method study
Skyde
Passenger Disruption Platform