What worked
Mapping the emotional arc first made every screen decision easier to defend.
AircraftMobile App
Skyde
Passenger Disruption Platform
- Role
- UX/UI Product Designer
- Tools
- Figma · Figjam
01 — Problem
The friction we needed to solve.
When flights are cancelled or delayed, passengers face fragmented information, long support queues and high anxiety. Skyde needed a guided path through disruption.
02 — Product Design Framework
From product problem to validated experience.
A practical product design process that turns research into clear, useful and measurable experiences. Expand to see the thinking.
- 1User interviews, observations and existing-product review.
- 2The people, goals and constraints behind the product problem.
- 3Patterns from research that shaped the opportunity space.
03 — Product Design Impact
Design decisions, measured.
Research, usability and outcome signals that show how product design moved the work forward.
Research Participants
5
Usability Testing
5
Confidence Rating
4.5 / 5
Business Impact
30–40% fewer passenger support inquiries
Task Completion
95%
Metrics marked “to be validated” are pending live measurement.
04 — Design Engineering
How the work came together.
- 01Research
- 02Journey Mapping
- 03Wireframes
- 04Information Architecture
- 05UI Exploration
- 06Design System
- 07Prototype
- 08Usability Testing
- 09Iteration
- 10Final Design
05 — STAR
Scan in 30 seconds.
situation
Passengers facing disruption had no consistent guided experience across channels.
task
Design a unified mobile-first journey that informs, calms and resolves.
action
Ran 5 user interviews, mapped the emotional journey, prototyped 3 directions, validated with usability testing.
result
A guided disruption flow that reduced uncertainty in testing; confidence rating averaged 4.5 / 5.
06 — Before & After
What changed for users.
Before
- Fragmented information
- Generic call-center scripts
- No proactive updates
After
- One guided flow
- Context-aware actions
- Proactive status & options
07 — Final Screens
The shipped design.
Skyde — Mobile App
Skyde — Mobile App
Skyde — Mobile App
Prototype walkthrough
08 — Learnings
What I'd take into the next one.
What I'd improve
Earlier alignment with airline ops would unlock more realistic copy and edge cases.
Future opportunities
Extend into proactive notifications and partner-airline rebooking.
Next steps
Want the long version of Skyde?
Happy to walk through process, decisions and trade-offs in detail — say hello and I'll send a deep-dive.
Next Method study
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